FAQ

HOW CAN I TRACK MY ORDER?

You will receive regular delivery updates and can track your order via the courier website.

HAS MY ORDER BEEN PLACED SUCCESSFULLY?

If you have placed an order, you will receive an email order confirmation.

HOW CAN I PROVIDE FEEDBACK?

We value your honest feedback, whether it's good or bad. It can help us to improve our products and service.

WHAT ARE YOUR DELIVERY OPTIONS?

We offer standard delivery, free on orders over $99, and charged at $10.00 on orders under $99. 

WHERE DO YOU DELIVER?

We deliver to most Australian addresses, Parcel Lockers, and PO boxes. 

CAN I MAKE CHANGES TO THE ITEMS I'VE JUST ORDERED?

We are unable to make changes to an order once it has been placed.

CAN I UPDATE MY DELIVERY ADDRESS AFTER I'VE PLACED AN ORDER?

Due to the speed in which we pack your order an address update is not always possible.

DO YOU OFFER A PRICE MATCH GUARANTEE?

Our range is always changing and we do not offer a price match guarantee.

CAN I CANCEL MY ORDER?

In most instances, we are unable to cancel an order once placed.